Jin Yue Car Rental – Refund Policy and Process
To protect your consumer rights, Jin Yue Private Car Charter Service provides clear refund methods and application procedures. If you have completed a booking and meet the cancellation conditions, please follow the steps below to apply for a refund.
Refunds may be requested under any of the following circumstances:
- You cancel the trip for personal reasons and submit the request within the required timeframe (see Refund Standards below).
- Service cannot be provided due to force majeure such as natural disasters or government-announced suspensions of work/school.
- Jin Yue confirms that service cannot be provided as scheduled due to company-related reasons.
| Cancellation Time (based on departure date) | Refund Amount (Deposit) |
|---|---|
| 3 days or more before departure (inclusive) | Full refund |
| 1–2 days before departure | 50% refund |
| Same-day cancellation / No-show | No refund |
- Contact Customer Service to Apply
Within the refundable period, please contact our customer service center and provide the following information:- Booker’s name and contact phone number
- Original booking date and time
- Reason for refund
- Customer Service Review & Processing
Upon receiving your request, we will complete the review within 1–3 business days and notify you of the result. We will contact you if additional documents are required. - Refund Completion
- If paid by credit card: The amount will be credited back to the original card, approximately 7–14 business days.
- If paid by bank transfer/remittance: Please provide refund account details; funds will be remitted within 7 business days.
- Late requests or those not meeting the refund conditions will not be accepted.
- Refund processing times may be affected by bank business days.
- The Company reserves the right of final review and interpretation of this refund policy.
Customer Service Email｜
Service Hours｜Monday to Sunday 08:00 – 20:00
Keywords：Detailed Information on Refund Methods and Procedures
